Frequently Asked Questions
Do you have a question for us? Read below! If you have a
question that is not answered, please feel free to ask us by contacting us
today. We will get back to you as soon as possible.
Arrival and
Departure
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What are the check in and check out times?
Check in time is from 2pm until 5pm. The
latest time that guests can check out is 11am.
My flight leaves later than the latest check out time; will it be
possible to check out later?
If
your flight leaves later than 11am, you are more than welcome to chill in our
relaxing lounge area or our beautiful outside area until your departure. Your
bags will be safely stored in the lounge area during this time. However, you
are required to check out of your room by 11am on your last day.
What are the opening hours of reception?
7am – 5pm, Monday to Friday.
Our Rooms
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What type of rooms do you offer?
We
offer two dorms – a girls only and a mixed, a private double/twin bed room with en-suite and
kitchenette with private garden area, a private double/twin bed room with
en-suite, and a private double/twin bed with shared bathroom and private
outside area. Our private rooms sleep 2 adults per night.
If I am staying in a dorm, do I have to share a room with the
opposite sex?
No.
If a female guest chooses to stay in the Girl’s only dorm, you will only be
staying with fellow females. Male guests, who choose to stay in a dorm, will
have to stay in the mixed dorm upstairs.
If there are no beds in the Girls only dorm, you will have an option of
staying in the mixed dorm, or your own private room if it meets your budget.
Our mixed dorms are safe and there have been no issues in the past with having
male and female guests sharing together.
Should I bring my own sleeping bag or bedding?
No. We ask that our guests refrain from
bringing any bedding or sleeping bags to the accommodation for hygiene and
health reasons. We provide you with comfy mattresses, pillows, and bedding. For
private rooms, we also provide fresh clean towels for guests.
Your Booking
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How do I find out if there is availability?
To
find out if there is availability at the Accommodation, please check our “book
now” page directly on our website and follow the easy promotes to check your trip’s dates.
How do I make a booking?
Bookings
are made directly via our website’s “book now” page. Our booking process is
easy and follows a 4 step process:
Step 1: You will select
your arrival and departure dates on the easy to use calendar and click on
“check availability.
Step 2: You will then
select your accommodation by choosing the amount of rooms you want from the
drop down arrow in the orange bar under the room you would like.
Step 3: You will next
select the number of guests that will be arriving.
Step 4: Lastly, you will
enter your personal details and payment choice.
Once you have completed the steps, you will
read and accept the t’s & c’s and click on “finalise booking”. This will
send you a confirmation email. Once you have paid your deposit, your booking
will be finalised.
Is there a minimum stay?
Yes. For dorm
rooms there is a minimum stay of 1 week (7 nights). For private rooms, there is
a minimum stay of 3 nights. Dorms are for specific clients only - please apply for a dorm bed by contacting us.
Must my booking be paid in full before I arrive?
In
order to confirm your booking you are required to make a 50% deposit upon
confirmation of your booking, and the additional 50% upon arrival. Please be aware: your deposit must be paid
within 48 hours of making your booking in order to confirm your reservation. You
are required to send us your proof of payment via email to confirm your
booking.
Can I pay for my room on a day to day basis, as my plans possibly
could change?Unfortunately not,
upon arrival all reservations must be paid in full as Aviva Accommodation is a
very popular accommodation and cannot guarantee availability.
Security
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Are there lockers to lock up valuable items in the
dorms?
There is an
allocated locker area outside of the dorms, by the entertainment area.
How does the accommodation lock up?
You will be issued
with a code for the entrance gate for your access in and out of the premises.
General
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What is the minimum age limit to stay at the
accommodation?
18 Years old is
the minimum age that guests need to be upon arrival.
Does Aviva Accommodation offer WiFi
facilities?
Yes. You will have
access to free Wi-Fi during your stay.
Are self-catering facilities available?
Yes. The Aviva kitchen is fully equipped with an
oven, fridges, microwave, toaster, kettle and everything else you need for
preparing meals. What other facilities are available?
A comfortable lounge with a hi-fi, satellite TV and DVD player is available in the lounge. There is also a large private garden for entertainment/relaxation complete with breakfast tables, a built in braai (a South African style BBQ) and a large pool. There are extra storage cupboards for luggage and personal items.
Can non-paying visitors visit or stay over at Aviva Accommodation?
Without exception,
non-paying visitors may not come into the premises without prior permission
granted by the Aviva reception. Non-paying guests may not stay over at the
accommodation for whatsoever reason.
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